Question 1

Who are you, and who will care for my pet?

Accepted Answer

We are a small facility, family-owned business, located in the country-farm area, in Richelieu (South Shore of Montréal).  We understand how stressful it can be to confide your animal to someone, and we wish to make the experience as pleasant as possible for you and your pet. Their safety and happiness is our top priority!
 
We do not have any staff, Stephanie is the owner & full-time guardian at Paws n' Passion and her spouse, George, is a part-time guardian, so you know exactly who will be caring for your pets. Our facilities are located on our home property, so your pets are never alone!  This allows us to create a greater relationship and bond with your pets.  Stephanie is educated and certified in Canine First Aid, including canine communication and behaviours.
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We truly value each and every animal, no matter the size or kind.  We want your pet to enjoy their time with us and walk through our doors excited to spend time here.  This is why we only offer small-group playtime and have limited openings.  We want to ensure your pet is getting everything they need (and more).  We also know that leaving your pet behind can sometimes with a sense of guilt or worry, but you will never need to worry when your pet is in our hands.  We offer you peace of mind through our unique, attentive environment, genuine passion, and personal updates including photos & videos of your pet enjoying their time with us.
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We strongly encourage you to schedule a visit to meet us and see our installations for yourself!  We'll be more than happy to answer all of your questions.

Question 2

What is your admission criteria?

Accepted Answer

DogsDogs aged over 12 months should be sterilized/neutered.  Otherwise, additional fees may apply for fertile/intact, adult dogs.The following vaccines are required to be complete and up to date, vaccines must be administered a minimum of 2 weeks before a pet's arrival (immunization delay) :Bordetella (Kennel Cough), is required every 12 months.  Recommended every 6 months for dogs who are regularly socialized.RabiesDHPP / DAPP (Distemper, Hépatite, Parvovirus, Para-influenza)Large dogs (50lbs or more) are required to have a minimum of one visit in our Doggy Daycare in order for us to evaluate their behaviour and socialization prior to reserving in our Pet Hotel (Boarding). Other dogs of any size who may have behavioural concerns may also be subject to an evaluation prior to a boarding stay.Dogs should not demonstrate aggressive behaviour towards humans or other dogs.  Otherwise, additional fees apply.Dogs must be healthy or otherwise have a condition that is treated and under control.Dogs must be free of contagious diseases and must not have had recent contact with a contagious animal for a minimum of 30+ days.Dogs should be treated against parasites, both internal (intestinal) and external (ticks and fleas), this is the dog owner's responsibility–it is strongly recommended by veterinary professionals. Please consult with your veterinarian.CatsThe following vaccines must be complete and up to date,  vaccines must be administered a minimum of 2 weeks before a pet's arrival (immunization delay)  :PCR (Panleukopenia, Calcivirus, Rhinotracheitis)Rabies (mandatory for outdoor cats)Cats must not demonstrate aggressive behaviour towards humans.Cats must be free of contagious diseases and must not have had recent contact with a contagious animal for a minimum of 30+ days.While not required, it is strongly recommended that cats be treated against parasites, ticks & fleas.  Consult with your veterinary professional.Cats that have previously contracted Rhinotracheitis in their lifetime cannot be boarded at Paws n' Passion.RabbitsWe strongly recommend your rabbit be vaccinated against RHDV (rabbit hemorrhagic disease virus).  Important Note: Vaccines do not provide immediate immunization, please allow a minimum delay of 2 weeks between the vaccine administration and arrival in boarding.While not required, we strongly recommend your rabbit be sterilized for health and behaviour reasons.

Question 3

Where do the animals sleep?

Accepted Answer

To ensure the safety and security of your pet, each animal eats and sleeps in their individual space that you have chosen and reserved for them.Only animals from the same family who already cohabitate and get along well can share a space together.  Although the dogs are in a different building from our house, they are only a few steps away (seriously, just a few steps!) and on the property of our house, so they are never alone.

Question 4

What is your maximum occupancy?

Accepted Answer

We currently do not accept more than 12 dogs and cats at a time to ensure each animal receives the attention, care and security they deserve.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Credit Cards, e-Transfers, and Cash payments.  Payments by credit card can be made directly from your Client Account on our reservation site. 
We offer a 3% discount on payments made by e-Transfer and/or cash. E-Transfers can be sent to info@pawsnpassion.com, with the password : pension (if applicable, as we are registered for auto-deposit), and be sure to include your Booking/Invoice number as the reference so we can apply the payment to the correct transaction.

Question 6

Can I visit your centre before reserving?

Accepted Answer

Absolutely! We strongly encourage that you schedule a visit to meet us and visit our installations before reserving. This allows you to meet us, the individuals who will be caring for your animal, as well as allow us to answer any questions or concerns you may have.

Dog Boarding: We recommend that you bring your dog with you for the visit so that we can meet them, and this also allows them to familiarize themselves with us and our environment.
We require that all vaccines must be complete and up to date if you bring your dog for a visit, as we take great caution for the safety and security of all our guests.  Please send their vaccination certificate by email to info@pawsnpassion.com.

Question 7

Is the facility air-conditioned and/or heated?

Accepted Answer

Yes! All of our installations, including Dog, Cat and Rabbit hotel, have air-conditioning (summer) and heating (winter) to ensure your pet is comfortable and can enjoy their stay.

Question 8

What are your prices?

Accepted Answer

All of our prices are available on our website.  We offer 10% off stays with a duration of 4 to 21 nights, and 20% off stays with a duration of 22 or more nights. This offer applies to all Pet Hotel, including Dogs, Cats & Rabbits boarding. Hotel/Boarding rates are charged per night. 
 Doggy Daycare does not include overnight stays, you must drop off and pick up your dog within the same day.

Select one of the following services to view the price list:
Doggy Daycare, click here  
Dog Hotel, click here 
Cat Hotel, click here 
Rabbit Hotel, click here 
Additional Services, click here 
Taxes are excluded from all listed prices.

Question 9

My dog does not like other dogs, what will you do?

Accepted Answer

We can still accommodate your dog even if they are not sociable with other dogs, as long as they do not present any aggression with humans. It is very important to share any behavioural concerns with us prior to your dog's stay to avoid any accidents and/or injuries.
Dogs who are not compatible for group outings will be taken to have individual outings in our exterior yard, additional fees of $10.33 per day apply.

Question 10

How do I reserve?

Accepted Answer

Bookings can be made online using our online booking system, click here.

You will need to create an account, fill out all the required information about yourself and your pet. Make sure you have their vaccination details on hand as you will need to upload proof of vaccination and enter the vaccines' booster due dates.

Once your account is set up, you can submit booking requests for daycare and/or boarding (hotel) whenever you need. Please allow up to 24-48 hours for processing of your request.

Kindly note, your reservation is only confirmed once the deposit has been paid and admission criteria fulfilled.

Question 11

What do I have to bring for my pet's stay?

Accepted Answer

Dogs(Required) Their usual food, pre-portioned to ensure there is sufficient quantity for their entire stay. We recommend bringing a bit of extra food in case of changes in your plans and/or delays. (Required, if applicable) Medications and product to administer medications (i.e., pill pockets, peanut butter, cheese, etc.)(Required) A flat collar, harnesses are not accepted.(Optional, but recommended) A bed or blanket(Optional, but recommended) If your dog is picky with their food and/or does not eat when they are nervous, or experiencing changes, we strongly recommend bringing wet food that can be mixed in with their kibble (i.e., can food: pâté, stew, meal topper, etc.) to encourage eating.(Optional) Their favourite treats(Optional) You can bring a toy(s), however there must be no risk of choking, swallowing and/or other hazards for your dog as breaks, naps and sleeping are unsupervised activities (security cameras 24/7). Paws n' Passion Inc. is not responsible for any risks associated with bringing toys, bones, and/or other potentially hazardous items.Cats(Required) Their usual food, pre-portioned to ensure there is sufficient quantity for their entire stay. We recommend bringing a bit of extra food in case of changes in your plans and/or delays.(Required, if applicable) Medications and product to administer medications (i.e., pill pockets, peanut butter, cheese, etc.)(Optional, but recommended) A bed or blanket(Optional, but recommended) If your cat is picky with their food and/or does not eat when they are nervous, or experiencing changes, we strongly recommend bringing wet food that can be mixed in with their kibble (i.e., can food: pâté, stew, meal topper, etc.) to encourage eating.(Optional) Their favourite treats and toysRabbits(Required) A generous portion of their usual hay. We can offer our own hay from "Betty's Rescues" but we require you to bring your bunny's usual hay in case they are picky and/or have a preference. Hay is crucial for their health, so we want to ensure they are eating!(Required, if applicable) Medications(Required) Chew toys,  Treats, A hideout and bed or blanket (we encourage bringing their favourite items from home for the best adaptation)

Question 12

What time can I drop off or pick up my pet?

Accepted Answer

Arrivals and departures are by appointment only within the following times :
9:00 am to 10:00 am, or 4:00pm to 5:00pm

We do not have any staff and therefore need to plan our schedule a minimum of 24 hours in advance to organize, care for, and ensure that we can spend as much time as possible with your pets.

We kindly ask everyone to respect their exact appointment time in order for us to best serve you and other clients. Should you have a minor advance or delay (5 - 10 minutes) please text us 514-612-4300 and will try to accommodate this minor time change.

Unfortunately, we cannot guarantee accommodation of delays greater than 15 minutes without advance notice in order to avoid penalizing other clients and our furry guests.

Departures scheduled for later than 10:00am are subject to late checkout fees.

Question 13

Can I get updates on how my pet is doing during their stay?

Accepted Answer

Absolutely!  We are more than happy to send you updates, including photos and videos of your pet, while they are staying with us at Paws n' Passion.  We generally recommend contacting us though private message on our Facebook page (click here).  If you do not have a Facebook account, no worries!  We can create a shared Google Photos Album and communicate by email to info@pawsnpassion.com.  You can request updates at the frequency you would like, even if it's every day, do not be shy to ask how your pet is doing... As pet parents ourselves, we understand how much we miss them and love them while away. Kindly note that while we regularly check our Facebook messages, our top priority is caring for your animals and we do not have any staff. Please allow a minimum of 24 hours before sending another update request. We thank you for your patience!

Question 14

What is the dog's schedule?

Accepted Answer

A Typical Day in BoardingOur schedule is always adapted to meet our furry guests' needs and can vary based on the weather and other factors, but a typical day looks somewhat like this...
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7 AM ~ 8:30 AM : Start of the day, the dogs have their first outing where they can get their bodies moving and build their appetite
 
9AM : Breakfast is served privately to each dog (in their cage/suite), and extra time is allotted for digestion
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11 AM : Supervised outdoor activity in rotations, playing with canine friends or cuddling (outing durations may be affected by extreme weather conditions )
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12 PM : Nap Time (Pause)​
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1 PM : Supervised outdoor activity in rotations, playing with canine friends or cuddling (outing durations may be affected by extreme weather conditions )
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5 PM : Dinner is served privately to each dog (in their cage/suite), and extra time is allotted for digestion
8PM ~ 9 PM : Last outdoor outing, the dogs go out one last time before bedtime

FAQ